Showroom Operational Support Position, Dallas/Ft. Worth

Job Description:
This is a Showroom sales support position responsible for day-to-day operations, taking care of all sales related support items for Showroom Salespersons, product assortment & stock plan, invoicing, etc. Responsible for oversight of Showroom facilities, installation scheduling, product consignments, and invoicing. Additionally:

• Prepare quotes.
• Periodically assess inventory and reconcile differences as necessary.
• Assist Salespersons with quotes, shipments, installations and all aspects of client service.
• Interact with other departments in the Company to ensure all aspects of sales support and customer service are fulfilled.
• Provide general information – product availability, billing, freight, shipping, delivery times, detailed information on product, cleaning instructions, etc.
• Manage and execute all operational transactions including sales orders, returns, transfers and invoicing.
• Report on status, progress and metrics to Manager and Salespersons on an as-needed and periodic basis.
• Participate in development and execution of any and all showroom initiatives.

 Qualifications:
• 3 to 5 years experience in Customer Service.
• Fluency in computer systems – Windows, Excel, Word. Advanced Excel knowledge is a huge plus.
• Excellent communication skills with pleasant phone manner.
• Detail oriented with superior organizational and follow-up skills.
• Proficiency in analysis and reporting.
• Ability to work under pressure and meet deadlines.
• Willingness to become expert in product knowledge, alternative selection of product to satisfy customers.
• Design sensibility.

Tufenkian Artisan Carpets are recognized the world over for their unparalleled handmade character, premium materials, and timeless design. Tufenkian's Tibetan and Armenian carpets are area rugs which are expertly made according to ancient artisan traditions and remain vibrant and beautiful for generations.
Their lifetime is measured in decades and centuries instead of years. Tufenkian’s commitment to beauty and quality, as well as our standard-setting humanitarian practices attracts world-class partner designers, including Barbara Barry, Clodagh, Laura Kirar, Mark Pollack, Kevin Walz, and Vicente Wolf.
From award-winning programmed rugs to one-of-a-kind custom designs, Tufenkian Artisan Carpets offer the market's most enduring value. 

Tufenkian Artisan Carpets is an equal opportunity employer
 
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